Frequently Asked Questions
You can order from our site and purchase our already available stock, pre order stock, or create a custom order. To create custom orders, please send your design and a complete data of your desired size, design, and color in Corel Draw.
There are no MOQs for stock orders. The MOQ for custom design is 1000 pieces, with at least 125 pieces per style per colorway.
Yes, we may be able to accept the order with certain adjustments in pricing.
1. Please check our FAQ to see the necessary information to order from us.
2. If you would like to customize the order, please send your design through Corel Draw or a vector file size of 200 cm x 120 cm. If you do not have a design, you can send the scratch design and we will create the design for you at a cost of USD$30/ design.
3. Please note that sample prices are 2-3 times higher than the business price as samples consume more time to make individually, requiren set up but for 1 piece only, and may require us to buy more materials than we need to create the sample as there are often minimum requirements to purchase from the supplier that do not always end up being used.
4. The sample price is paid fully in advance to production. A 50% deposit of the order is needed to start the order.
5. We will proceed the sample after payment is received. Once the sample is finished, we will send the physical sample or its images, depending on your needs.
6. If you require any amendments, we will adjust the sample based on your needs. If not, we will start producing the order.
7. When the production has been completed, we will check the shipping cost, and will invoice you with the balance after the deposit.
8. Once the final payment has been received, we will ship the goods.
Yes, we accept orders from start-up businesses as long as the order fulfils the minimum order quantity and have a specific reference for the picture, size, materials and quantity in mind. We would be pleased to work with start-up which show commitment to their business and understand that it will be more longer time as we will spend more time discussing samples and orders.
Yes, you can send us the sample/product you would like us to produce with a detailed description of what you would like to change/develop with specified changes of any size, label, material, or colour. If you are unable to send the physical sample, we are also able to work with photos of the product from multiple angles with high resolution and all the details regarding size specification, fabric need, and accessories used, although preferably, the physical sample will be more informative.
Yes, but preferably it would be more helpful if you have contacted us, informing us the time you plan to visit and the products you have in mind so we are able to see if we can meet your requirements. Our working time is Monday to Saturday, 08.00 am-17.00 pm, break time 12.00 pm – 13.00 pm
Our quality control system consists of 3 critical point controls for each step process. Our quality has also improved significantly over the years. To ensure our customers receive the best products, we implemented TQM (Total Quality Management). During each production process, we inspect the quality.
1. When the white raw materials first arrive, we examine the fabric to ensure it aligns with the order.
2. After production, we inspect the products again to assure the products’ design, colour, and size fulfills the requirements of the order before packing.
3. Final checking is to Pro-forma to make sure each SKU by piece and total quantity order matches before handling it to shipping.
We have 3 shipping options.
1. For small orders, we recommend DHL, UPS, Fedex or TNT.
2. For medium-sized orders, we recommend Airfreight.
3. For large orders, we recommend Sea freight by container.
Silk screen Printing
1. When utilizing a flatbed screen printing, we require an order of at least 125 pieces per style per color for each print.
2. We will require you to send a picture of the design to develop the sampling from.
3. The sample is typically done in 2 weeks time.
4. USD $70 is the first time setup screen cost per colour/screen.
5. 250 x 115 cm is the largest size available
6. Using spot colors and CMYK, we are able to do 1 – 4 colors.
7. We are able to produce using water based absorbent ink
8. We are able to print on cotton, rayon, and linen
9. If your file is not in a vector file, for redrawing the design, there is a USD $30 drawing charge
10. We use TPX Pantones to match the colors, but of course there is a color tolerance of 5-10%
Batik of traditional chop wax stamp
1. Batik and wax stamping is a traditional printing method used in South East Asia.
2. It portrays the traditional culture of Indonesian batik and creates unique results with each product that is produced.
3. It costs USD $70 – USD $100 per metal stamp depending on the size (set up costs)
4. The maximum stamp size is 25 x 25 cm
5. At least 50 pieces per style per colour
6. We only work with reactive dyes
7. We are able to stamp on rayon and cotton
8. We already have available designs you can select from if you do not want to create your own design
9. We require a total of 4 – 6 weeks for production
10. We use TPX Pantones to match colors, but of course there is color tolerance of 5-10%
1. Tie dye, hand painting, or dip dyeing:
2. At least 50 pieces for each color each style
3. We only work with reactive dyes
4. We are able to dye on rayon and cotton
5. We require a total time of 2 – 6 weeks for production
6. We use TPX Pantones to match colors, but of course there is color tolerance of 5-10%
1. Purchases from our stock can be shipped in 2 – 3 days after receipt the order through our E commerce systems
2. If the order starts from a developed sample, it will take 2 weeks for sampling after the design has been approved.
3. For ordering from available design, the production time will take approximately 4-8 weeks depending on the quantity, style, and weather.
4. Shipping: by DHL takes 3-5 working days (but due to covid it will take 10 working days). Air freight takes about 3-5 working days (but due to covid there is not much flight yet from Bali so it may not be an option at the moment). LCL will take 4-8 weeks and FCL will take 4-6 weeks depending on the destination.
Every product is meticulously photographed with careful attention to detail, ensuring accurate representation of colors. However, it's important to note that slight color variations may occur when viewed on different screen monitors due to monitor display settings.
After placing an order, you will receive an order confirmation email that you can refer back to in your email inbox. Additionally, your complete order history will be accessible under the 'My Account' section.
We recommend checking your spam folder and ensuring that the email addresses are added to the safe senders list in your email account. This will help prevent the anti-spam filter from blocking our communications. If this step doesn't resolve the issue, kindly contact our dedicated sales assistant via email at email@example.com at your earliest convenience.
Please enter the order id in our order tracking page or use the link in your email.
To make any changes to an order, kindly reach out to our sales assistant promptly after placing your order. You can contact us via WhatsApp at (+62) 818346548 or email us at firstname.lastname@example.org. If your order has not been shipped yet, we will be able to accommodate the necessary adjustments.
Please be aware that once payment has been processed for an order, we are unable to issue refunds. Hence, when making adjustments, please ensure that the value of the changes is equal to or higher than the original order.
If you're seeking general information about our return policy, you can find it by Return Policy.
We always aim to provide our visitors with comprehensive details to guarantee accurate and suitable purchases.
While each style available online includes size references in its description, if you find that something is still not quite right, please don't hesitate to contact us directly via email at email@example.com to initiate a claim.
For any wholesale inquiries, kindly reach out to us directly at firstname.lastname@example.org.
To facilitate a more effective response, please include the following information in your email:
- Business name
- Business location
- Store capacity
- Target market / demographic
- Budgetary guidelines
- Any style preferences or requirements for style suggestions
- Your website URL
Please send email to us at email@example.com, and we will assist you.
You will need to log in first to make changes. Once you have logged in, you can click the profile icon on the top right menu bar. Then, select 'Edit Profile'
RETURNS, EXCHANGES AND REFUNDS
Your order will qualify for a refund or exchange if it is returned in its original condition and packaging within ten (10) days from the arrival date. The returned item(s) must be accompanied by the original receipt or a copy in case of a partial return. For comprehensive details regarding our return policy, please refer to Return Policy link.
Your transaction and payment details are handled directly through a secure gateway, adhering to strict banking standards and encryption. You can find more information about this by clicking here.
Your credit card details are transmitted directly to our payment processor and cannot be read or accessed by any third party – including Mylittlesummer.
Yes, we accept payment via PayPal with an additional transaction fee of 3.5% of the invoice value.
CVV stands for Card Verification Value. It is the last three to four digits that typically appear on the back of the card, next to the cardholder's signature.
Mylittlesummer employs the Xendit Payment processing platform, a completely secure and encrypted system that facilitates payments via various methods, including Credit Cards, Debit Cards, MasterCard®, Visa®, and JCB®, with a 3.5% service fee. We accept the majority of international Credit Cards. When placing your order, it's essential to input the international billing address that is associated with your credit card.
To enhance your convenience, we have introduced a new payment option for holders of Indonesian bank accounts: bank transfer. When you opt for this payment method, you will receive a unique virtual account number, tailored for specific banks. This account number will be accompanied by detailed instructions to facilitate your payment process.
If you receive a notification that your credit or debit card, or another payment method, has been declined, please ensure the following:
- You have sufficient funds available in the card's balance.
- The card details or payment information entered are correct:
- 16-digit card number
- Card type
- 3-4 digit CVV/security code
- Address / zip code
- Your credit card has not expired.
- Your bank has not placed a block on international transactions or requested an OTP (3DS Security option).
- You have entered the correct OTP if required.
SHIPPING AND COURIERS
Our shipping costs differ based on the location. You can find the shipping terms here.
Standard domestic shipping in Indonesia is more less USD 3.
Standard shipping within Asia costs is more less USD 20.
For international orders, the standard shipping cost is more less USD 30.
We have been partnering with DHL and FedEx for over 23 years to facilitate worldwide shipping to more than 220 countries.
All confirmed orders will be dispatched the following business day using standard shipping. You will receive a confirmation email containing shipping details (AWB) once the items are released. Please allow 3-4 business days for domestic shipments and 5-7 days for international deliveries.
All duties and customs charges are the responsibility of the customer. Kindly consult your local customs or shipping agency for a clearer understanding of any applicable duties and taxes in your area.
Upon shipping your order, you will receive an email containing your shipment details, including a tracking number and link. For additional support, you can reach out to our customer service through email at firstname.lastname@example.org or via WhatsApp at (+62) 818-346-548.
We utilize TIKI, JNE, Indah for domestic shipments within Indonesia and DHL or FedEx for international shipments.
If you intend to collect your online order, kindly select the 'pick up' option for the shipping method. Your order will be ready for pick up at our store in Jalan Taman Pancing Timur no 46 Kepaon Pemogan Denpasar Bali, as indicated in your order confirmation.